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26-09-2022 10:04 PM
26-09-2022 10:04 PM
I just wanted help.
I was on hold to SANE for an hour and then got hung up on. I just wanted to reach out for help and this happens.
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27-09-2022 01:48 AM
27-09-2022 01:48 AM
Re: I just wanted help.
I am sorry that happened i have had that happen with sane and other helplines before and it can be really crushing and can make you not want to reach out again.
that being said would you be comfortable trying somewhere else that is open later in the night maybe like lifeline they are 24/7?
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27-09-2022 06:33 AM
27-09-2022 06:33 AM
Re: I just wanted help.
For whatever reasons, @vec I’ve found that with sane, once the hour ticks over of being on hold it hangs up. Don’t know why. Hope you got some support last night
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27-09-2022 07:19 AM
27-09-2022 07:19 AM
Re: I just wanted help.
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27-09-2022 11:15 AM
27-09-2022 11:15 AM
Re: I just wanted help.
Hi @vec , @Gwynn , @Bow and @Eden1919
So sorry to hear about your experiences with the helpline. To make sure this is passed on to the right people I'm wondering if you would feel comfortable to give some formal feedback via email here : feedback@sane.org
Hugs to all,
Hanami
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27-09-2022 11:33 AM
27-09-2022 11:33 AM
Re: I just wanted help.
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27-09-2022 01:31 PM
27-09-2022 01:31 PM
Re: I just wanted help.
No problem at all @Gwynn , totally understand and it's a fair call that you say it's disappointing that it's not a one-off.
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28-09-2022 10:38 PM
28-09-2022 10:38 PM
Re: I just wanted help.
Your experience must have been really upsetting and disappointing. Unfortunately human error can come in anywhere., I hope it works smoothly for you from now on and that Sane brings you benefit. Best wishes